Frequently Asked Questions for Patients

Go to docasap.com/patient, answer questions regarding the reason for your visit, and you will be directed to a list of providers/times.

To change or recover your DocASAP password, select “Forgot Password?” in the DocASAP login screen. Next, enter your email address and date of birth. Instructions to reset your password will be sent directly to your email.

If that email no longer exists or you no longer have access to the phone number on the account, you will not be able to change or recover your DocASAP password. DocASAP cannot reset your account in these instances for security reasons. However, DocASAP can deactivate your account so that you may create a new account with your new information. If you’d like to disable your account, please contact us at [email protected] with the email address associated with your account and we can disable it.

Alternatively, you can still schedule your appointment by using the “Continue as Guest User”, or “Continue as New User” login option with a different email address.

DocASAP is an online scheduling platform. Today, our company is serving hundreds of thousands of providers nationwide. More than ten million patients have used our solution to find timely access to care.  

DocASAP platform works to connect consumers to care by accurately matching healthcare needs with the optimal provider. We simplify care delivery workflows with timely access via a digital front door that works across the healthcare ecosystem.   

DocASAP is an online appointment scheduling platform and does not have a way for patients to communicate with the providers about medical queries or emergencies. Please call your provider’s office.   

DocASAP usually sends 1 confirmation notification and then up to 3 reminders depending how far in advance the appointment was scheduled. You can set your communication preference by choosing either text or email, at the time of booking. 

You can opt out of one or all of these reminders when booking the appointment or after you have booked your appointment, by accessing the links in your email/text confirmation notifications. 

DocASAP powers your provider’s online appointment scheduling behind the scenes by integrating with the provider’s practice management system, so all appointment slots shown in our platform are updated in real-time.

If you don’t already have a provider in mind, we’ll guide you to a provider that matches your criteria through a series of questions. We’ll ask you to enter the condition, procedure, or specialty that you need for your appointment. You can also apply additional filters related to insurance, location, available times, and provider demographics. After submitting your search, DocASAP will return several providers that fit your scheduling needs.

Appointment reminders and notifications are a part of the DocASAP online appointment scheduling experience. If you need to cancel or reschedule your appointment, click the link in your reminder messages to change your appointment easily and conveniently. Or you can call the provider’s practice to update your appointment.
Should your provider cancel your appointment, you will be notified and offered options to reschedule.

The insurance icon on the scheduling page or the section on the booking page right before you confirm your appointment shares what insurances are accepted by the selected provider. You may reach out to your provider for more detailed coverage information and Out of Pocket expense. 

Please check with your provider on how to access your medical records.  DocASAP is an online appointment scheduling platform and does not have access to patient medical records. 

We apologize for any inconvenience during your online booking process. Please contact us at [email protected] with information about the issue you were experiencing and if possible, provide a screenshot so that we can share it with our Product team to troubleshoot. In the meantime, you may also try to clear your cache/browser history, use an incognito window, and try using a more compatible browser like Google Chrome. 

If you have an existing appointment and need to cancel, reschedule, or find information about your appointment, please log into your account at https://docasap.com/userlogin with your email as your user ID. Go to “Manage Your Appointments” to make needed changes.  

If you do not have a DocASAP user account, booked as a Guest, or need information for your virtual visit, please contact your medical provider/office regarding your appointment. 

If that email no longer exists or you no longer have access to the phone number on the account, you will not be able to change or recover your DocASAP password. DocASAP cannot reset your account in these instances for security reasons. However, DocASAP can deactivate your account so that you may create a new account with your new information. If you’d like to disable your account, please contact us at [email protected] with the email address associated with your account and we can disable it.

Alternatively, you can still schedule your appointment by using the “Continue as Guest User”, or “Continue as New User” login option with a different email address.

To access your DocASAP User Account, you can use the links provided in the appointment reminders or use the following link: https://docasap.com/userlogin. Click on “Update Profile” and click on “Deactivate Account.” Please note: For security reasons, we are unable to update any information in your DocASAP User Account. If you are not able to update your information, we recommend deactivating your current account by clicking on Deactivate Account. You can create a new account with the same email address. If you’re unable to access your account, please contact us at [email protected] with the email address associated with your account and we can disable it for you. 

 

Once you have answered all the questions about the kind of care you are looking for, you will see a list of suitable providers and available appointment time slots. DocASAP will display appointment times slots available for scheduling. Pick a date and time that works for you.

If you’ve created a DocASAP account, when booking an appointment, you will be able to confirm and change the patient and notification details for the appointment. To change notification preferences, click on the ‘Edit <first name> details’ link.    

DocASAP does not charge any cancellation fee for the online appointment.  

Provider availability is dependent on multiple factors, please call your provider’s office for additional information or immediate assistance.   

 

We try to add as much information as possible on DocASAP booking flow to make your visit as convenient as possible, however, our suggestion is to check with your provider practice ahead of time on how much out of pocket cost you might have to incur for the appointment. This can help in minimizing any last-minute scheduling conflict.