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To update your profile information on the DocASAP portal, please log into your account at with your email as your user ID.

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Note: DocASAP is an online appointment scheduling platform. We are not the medical provider. If you have any health-related questions, please contact your health care provider directly.

Frequently Asked Questions

What is DocASAP?
DocASAP is one of the industry’s most advanced patient access and engagement platforms for health systems, health plans and physician groups. Our platform empowers organizations to navigate patients to the optimal provider and setting at the right time throughout their care journey, helping improve outcomes, reducing costs, and creating a better patient experience. Backed and promoted in the market by Aetna, Optum and UnitedHealthcare, DocASAP builds unique payer-provider connections with an eye toward simplification, increased care compliance and improved population risk management.
How can I log into an account?

After selecting an appointment with a provider, you will be prompted to login via DocASAP, login via your Google account, or continue as a Guest User. To use DocASAP or Google, enter your email and password to log into those accounts.

To continue as a Guest, enter your email and phone number. DocASAP will verify your phone number by sending a one-time verification code to your device either through text or voice message.

How do I find the right provider?

DocASAP powers your provider’s online appointment scheduling behind the scenes. We integrate with the provider’s practice management system so all appointment slots shown in our platform are updated in real-time.

If you don’t already have a provider in mind, we’ll guide you to a provider that matches your criteria through a series of questions.  We’ll ask you to enter the condition, procedure, or specialty that you need for your appointment. You can also apply additional filters related to insurance, location, available times, and provider demographics. After submitting your search, DocASAP will return several providers that fit your criteria.


How do I schedule an appointment?

The process of scheduling an accurate appointment is intuitive and self-guided.  Enter the requested information via a chat-bot like experience and you will be guided to an appointment that fits your needs and provider preferences.

Who are DocASAP’s customers?

Large health systems, health insurers, and provider groups.

How do I change the password to my DocASAP account?

To change or recover your DocASAP password, select “Forgot Password?” in the DocASAP login screen. Next, enter your email address and date of birth. Instructions to reset your password will be sent directly to your email.

If that email no longer exists, you will not be able to change or recover your DocASAP password. Contact your provider’s office to reset your account. DocASAP cannot reset your account in these instances for security reasons.


Alternatively, you can still schedule your appointment by using the “Continue as Guest User” login option.

How do I check a doctor’s availability?

Once your search criteria are applied, you will see a list of available providers and their appointment time slots. DocASAP only displays open appointment times slots immediately available for scheduling. Pick a date and time that works for you and continue by clicking “Book Appointment.”

Who is responsible for appointment cancellations?

Appointment reminders and notifications are a part of the DocASAP online appointment scheduling experience. If you need to cancel or reschedule your appointment, click the link in your reminder messages to easily and conveniently change your appointment.

Should your provider cancel your appointment, you will be notified and offered options to reschedule.


What kind of solutions does DocASAP is provide?

DocASAP is a software as a service company that provides a robust online appointment scheduling platform that connects providers to patients seeking healthcare. Our scheduling platform includes many features such as search and matching, provider navigation, patient ratings, and insights.

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