DocASAP is a part of Optum®. Soon we will be switching to Optum branding. Look for changes in the coming months.
If you are coming to access our scheduling platform, click on "I am a Patient." While branding will soon be changing, our scheduling functionality will not.

Improve Access and Care Coordination Across the Continuum

According to Accenture, the average time for a patient to complete a scheduling call is 8 minutes and agents transfer patient calls 63% of the time. DocASAP Scheduling on Behalf enables health system and health plan staff to match patients and members with optimal care and accurately schedule their next appointment, helping improve care coordination, outcomes, and operational efficiencies.

DocASAP empowers staff members to efficiently navigate patients to the right provider and schedule appointments on their behalf through a simple, optimized online experience. The scheduling process is intuitive and easy to use, saving time booking appointments.

Access and Care Coordination


Streamline Access

Schedule an appointment while interacting with a patient on the phone or at the care setting’s point of departure.

Reduce Patient Leakage

Easily identify in-network specialists that meet patients’ and members’ needs, enabling quick and accurate referrals and reducing patient leakage.

Close Care Gaps

Schedule follow-up appointments on the patients’ behalf, increasing the likelihood that the patient will meet their care plan goals.

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