Universal Health Services’ Independence Physician Management Implements DocASAP
Physician Practice Management Unit of Fortune 500 Health System Enables Patient-Provider Matching and Simplified Access Through Online Scheduling
NEW YORK — October 4, 2017 — DocASAP today announced that Independence Physician Management (IPM), the physician practice management unit of Universal Health Services (NYSE: UHS), has successfully implemented DocASAP’s online appointment scheduling solution to improve patient access into its physician practices. As part of this initiative, DocASAP enables intelligent access and navigation for IPM’s patients across multiple markets through clinical and operational-driven scheduling protocols.
“As we continue to grow as a large healthcare organization, we knew that we needed an innovative, intelligent technology solution for improving patient access to care and enhancing the patient experience,” said John Johannessen, vice president, IPM. “We operate in very competitive markets. Enabling online scheduling promotes efficiency and gives patients control and convenience. As a network, we focus on putting patients first and delivering superior patient care.”
In a coordinated effort, IPM and DocASAP integrated with Cerner to implement online appointment scheduling to empower patient access and engagement through:
- Intelligent patient matching and navigation driven by clinical and operational scheduling protocols
- Locally-branded access across pathways that patients use and trust
- A comprehensive solution that is scalable across the spectrum of care delivery models
- Big data analytics platform to provide insight and drive well-informed process improvements
“Our network is ever-growing and our commitment to providing exceptional patient experiences across all markets we serve is more significant than ever. Through the implementation of online appointment scheduling, we not only heighten the patient experience but streamline operations across our locations and further build brand equity,” said Gregory Joyce, director, Marketing, IPM. “We are excited for future opportunities with DocASAP as we continue to evolve our technology strategy for patient access.”
“We take the deep commitments that our clients have with their patient communities very seriously, which is why we were very eager to work with IPM in improving patient access,” said Puneet Maheshwari, chief executive officer, DocASAP.
“The success of this initiative is a product of eagerness from both sides, which is how two organizations should work together to solve the many challenges of healthcare. We are very dedicated to working with one of the ‘World’s Most Admired Companies’ and look forward to many future co-innovative endeavors that will help patients,” said Jordan Pisarcik, vice president of Accounts and Business Development.
About Independence Physician Management
Independence Physician Management (“IPM”) was formed in 2012 as a separate and distinct physician management unit of Universal Health Services (UHS). Operating within 6 states and the District of Columbia through 500+ providers. IPM is dedicated to the support and service of acute care facilities, with limited services to behavioral health. IPM’s focus is on the acquisition, employment and recruitment of independent physicians. IPM provides expertise to support physician management and alignment models; provides leadership to physician practices relative to industry trends and business models; provides oversight for efficient operations to ensure quality care at a reasonable cost, and actively works to position organizations to navigate the dynamic health care environment. For additional information, please visit its website.
About Universal Health Services
Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest hospital management companies operating through its subsidiaries acute care hospitals, behavioral health facilities and ambulatory centers located throughout the United States, the United Kingdom, Puerto Rico, and the U.S. Virgin Islands. For additional information on the company, visit its website.
DocASAP connects patients with optimal care providers by intelligently matching patient needs with care delivery workflows and timely access through online appointment scheduling. Through active engagement and robust analytics, healthcare providers can reduce no-shows and drive smarter operational behavior in patient access. DocASAP continues to build value for its clients through many partnerships including UnitedHealthcare and Optum. Established in 2012, the company currently connects healthcare providers with patients, managing millions of appointments each year.