ColumbiaDoctors Partners with DocASAP to Improve Patient Access to Care
Leading New York Physician Practice Organization with over 1,500 Providers Leverages Online Scheduling Platform to Engage Patients
NEW YORK, April 19, 2016 /PRNewswire/– ColumbiaDoctors, a multi-specialty faculty practice organization comprising providers of Columbia University Medical Center in New York City, has selected the DocASAP platform to provide its patients with advanced online scheduling capabilities. DocASAP is a patient access, engagement and online scheduling platform for health systems and provider networks.
ColumbiaDoctors will leverage the DocASAP platform to attract new patients and continue engaging them to increase satisfaction and forge long-term relationships between patients and providers. ColumbiaDoctors is affiliated with NewYork-Presbyterian, one of the best hospitals in the nation and number one in New York.
“We are devoted to providing the highest level of care and access for our patients. Offering round-theclock access to our clinicians in almost every specialty is part of that commitment,” said George A. “Jack” Cioffi, MD, president of ColumbiaDoctors. “As we continue to grow and diversify our patient offerings, it is clear we needed a tool that could help us meet patients where they are and also ensure that our patients are matched with a provider that meets their clinical needs and availability. DocASAP’s capabilities help us connect with new patients and strengthen relationships with current patients.”
As ColumbiaDoctors works to better serve its patients, it will employ DocASAP to:
- Increase market reach, allowing patients to find and book online across their preferred internet pathways, via desktop or mobileTransform complex scheduling for specialists, making it easier for patients to easily self schedule with medical sub-specialists and imaging services
- Offer sophisticated navigation capabilities that help patients find the optimal provider who matches their specific needs and has timely availability
- Tap robust analytics for continual business process improvement and improved supply with demand matching
“The consumerization of care has created a major shift in how patients access care and how doctors maintain a digital relationship with patients. ColumbiaDoctors is a model physician group that understands this change and the need to provide quality patient care at every point of access, including the moments before they even come into the office,” said Puneet Maheshwari, CEO of DocASAP. “With the ability to provide timely, easy and accurate access to physicians based on real-time availability through our platform, ColumbiaDoctors will be able to align supply with demand, elevating patient access, engagement and satisfaction.”
DocASAP has helped organizations across the nation expand their market reach, connecting healthcare providers and patients across the country and powering digital pathways that cover more than 40 million unique visitors per month. DocASAP helps providers increase their overall patient volume and empowers data-driven decisions for in-practice optimizations based on on-demand analytics. The convenient booking capabilities have led to a 15 percent reduction in call volumes for providers. The platform’s active engagement capabilities have also reduced health system client no-show rates by 20 percent in comparison to phone-booked appointments.
DocASAP is a patient access, engagement and online scheduling platform for health systems nationwide. The platform helps providers nurture long-lasting, mutually beneficial relationships with consumers and helps patients find the optimal care provider that matches their needs and has timely availability. DocASAP is backed by UnitedHealth Group Ventures, LLC and MultiPlan, Inc., and helps consumers find and book with the doctors they need anytime, anywhere.
ColumbiaDoctors is a multi-specialty faculty practice organization comprising the physicians, surgeons, dentists, and advanced practice nurses of Columbia University Medical Center. We offer services in almost every health specialty, including dentistry, executive health, oncology, pediatrics, psychiatry, radiology, travel medicine, and women’s health, as well as laboratory services.