Customer Success Manager

(Washington DC Metro Area)

Seeking a proactive, people-oriented professional to ensure the satisfaction of our enterprise clients.





RESPONSIBILITIES

You will be the internal advocate for our enterprise clients, making sure that our products are meeting customers’ expectations and that our customers are getting everything they can from our products. Your goal is to ensure a high level of service and customer satisfaction. You will fulfill this mission proactively, leveraging both systems and personal interaction. Internally, you’ll represent the voice of your clients to cross-functional teams at DocASAP. Externally, you’ll understand client needs; connect them with DocASAP solutions; conduct regular training and feedback collection sessions to improve their engagement; and conduct on-going business reviews and case studies to demonstrate DocASAP’ s value to them.

WHO WE'RE LOOKING FOR

You are, in a word, customer-focused. You’re a professional with experience in customer success management who can both jump into new client relationships and maintain long-term connections. The idea of customer “satisfaction” isn’t ambitious enough; you want to see clients supremely successful and delighted with your company. You’re a go-getter who starts conversations and knows how to become a trusted advisor. You enjoy investing in learning about a product in-depth so you can explain it well to clients.

REQUIREMENTS

  • Bachelor’s degree
  • 3-4 years of customer/client relationship experience
  • Team player with strong communication and interpersonal skills
  • Skills in active listening and problem solving
  • Ability to remain calm in stressful situations
  • Knowledge of the Microsoft Office Suite, including Excel, Word and PowerPoint
  • Previous administrative experience in a healthcare setting a plus
  • Project management, multitasking, and time management skills are a plus

Apply

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.



DocASAP, Inc. is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. DocASAP, Inc.'s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay, and dismissal.



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