Operations Associate

(Washington DC Metro Area)

We are seeking customer service pros to be liaisons between patients and providers and drive continuous improvement in DocASAP’s operational metrics.





RESPONSIBILITIES

You will partner with patients, providers and their administrative staff as a facilitator and DocASAP representative, simultaneously driving company growth by providing insights and recommendations based on patient and provider feedback. You will be a full-time member of our operations division, working in a collaborative environment alongside our business development and engineering teams.

As a liaison between the company and our customers, you will conduct provider on-boarding, streamline the day-to-day patient appointment flow, and answer patient questions. You will be the point-person for providers as you set up their online scheduling profiles, develop training materials, and run training sessions online and in-person. You will gain a thorough knowledge of our tools to be able to recommend and coordinate specific approval flows for each practice, assist providers with operational and product-related issues, and provide detailed reports/analytics of appointments. You will also answer patient queries online and via telephone while gathering their feedback.

WHO WE'RE LOOKING FOR

Underneath your warm and earnest demeanor is hard determination to stick to operational processes. In fact, you’re the friendliest process cop you know, able to effectively lead anyone to a happier, more efficient workday. On the phone and in real life, you’re both personable and concise. You actively listen to people while maintaining a confident and authoritative attitude, making them feel both that you care about and are able to help them.

With your flexibility, creativity, curiosity, and comfort with ambiguity, you’d thrive in a startup environment. You have a passion for problem-solving and seeing practical results. You are able to effectively communicate with people in any role from diverse backgrounds. Yet you enjoy tackling problems on your own and are satisfied by a job well done.

REQUIREMENTS

  • Bachelor’s degree
  • 1-2 years customer service experience. Previous administrative experience in a healthcare setting a plus
  • Ability to provide a high level of respectful, professional customer service to patients and providers
  • Skills in active listening and problem solving
  • Ability to remain calm in stressful situations
  • Basic knowledge of Excel and PowerPoint

Apply

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.



DocASAP, Inc. is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. DocASAP, Inc.'s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay, and dismissal.



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